FAQs

What does SPaG.com offer?
How many tests are available for each year group?
What are the tests like?
Which tests are included in each licence?
How do I purchase a licence for SPaG.com?
Which licence should I purchase?
We have different year group sizes. How do I calculate the cost of a licence?
How quickly will my SPaG.com account be set up?
How do I use SPaG.com?
How do I add children or set tests?
How do I set a test for only one class or year group?
How do the children sit a test?
Do the children have to complete the test in one sitting?
Why isn't a child's test result showing up in the reports section?
Can I set a test more than once?
Can I set Year 5 tests for Year 6 children?
Can I delete last year’s cohort and add the new cohort?
How do I delete children from the account?
I’ve accidentally deleted some children. Can I retrieve the data?
How do I view the gap analysis reports?
Can I change my username?
Can I change my password?
Can I choose the usernames and passwords for the children?
I already have a licence to use SPag.com. Can I upgrade to allow more children to use SPAG.com?
I have made a mistake when ordering an upgrade. What do I do?
Do I need to download an app?
Does SPaG.com work on iPads or tablets?
How do I pay?
Do you take credit/debit cards?
Who do we pay?
To where should I send the cheque?
Where should I send the BACs remittance?
I need help. How can I contact you?

What does SPaG.com offer?

SPaG.com offers grammar and punctuation tests for the children to complete online.
Teachers can view instant gap analysis of the results and quickly identify gaps in the children’s knowledge.

How many tests are available for each year group?

For each group, there are between 11 and 14 tests covering specific objectives.
There are 6 mixed grammar tests per year group except for Year 2 (8 tests) and Year 6 (16 tests).

What are the tests like?

The tests are similar in style to the KS1 and KS2 SATs tests.
There are tests covering the curriculum from Year 1 to Year 6.
For each year group, there are tests which cover specific grammar areas (approx. 10 questions) and longer tests that cover all the objectives for that year group (20, 25 or 50 questions).

Which tests are included in each licence?

The KS1&2 licence gives access to all available tests (Year 1 to Year 6 curriculum).
The KS1 licence gives you access to the Year 1 and Year 2 tests KS1 practice SATs tests.
The KS2 licence gives you access to the Year 3, 4, 5 and 6 tests including the KS2 practice SATs tests.
The Year 6 licence gives you access to the tests covering the Year 6 curriculum and the KS2 practice SATs tests.

How do I purchase a licence for SPaG.com?

Go to SPaG.com and click on the ‘See Plans and Pricing’ button. Use the slider to select the correct package size and choose the package you require (KS1, KS2, KS1&KS2 or Year 6 tests only) by clicking the 'Next' button.
Complete the form and your account will immediately be created.

Which licence should I purchase?

The type of licence needed will depend on who will be using SPaG.com.
For a Year 4, 5 or 6 class, we recommend the KS2 licence.
For Year 3 class, we would recommend the KS1&2 licence so that you can revise Year 2 work.
For Year 1 or 2, you will require the KS1 licence.

We have different year group sizes. How do I calculate the cost of a licence?

You can work out the cost of your licence by setting the slider to the average number of children in a year group.

How quickly will my SPaG.com account be set up?

If you register online, your account will be set up immediately - the login details will be provided on-screen at the end of the registration process.
If you request help to set up your account, we will aim to set up your account within 24 hours (excluding weekends and bank holidays).

How do I use SPaG.com?

You will be given a username and password to log in to the admin account.
Add the children’s names and set them a test.
Each child will be assigned an individual username and password which they use to log in and complete the test.

How do I add children or set tests?

You will find instructions to help you add children and set tests in this document:
https://www.spag.com/Content/getting-started-with-SPAG.pdf

How do I set a test for only one class or year group?

When setting a test, use the drop-down filters located at the top of the table of children's names to filter by class.
You will then be able to quickly select only the children in a specific class (or classes).

How do the children sit a test?

Each child should login using their unique username and password. Then, they must click on the ‘Begin test’ link.
Once they have answered the questions, they click on the ‘Finish’ button and confirm that they have completed the test. They will see their score immediately.

Do the children have to complete the test in one sitting?

No. They can pause the test by clicking on the ‘Pause’ button. Next time they log in, they will be able to resume the test.

Why isn't a child's test result showing up in the reports section?

The most likely reason is that the child hasn't completed the test yet. The child may have paused the test instead of clicking the 'Finish' button.
If they have completed the test but it still isn't showing up, please contact customer support at support@spag.com.

Can I set a test more than once?

Yes, you can set a test as many times as you like.

Can I set Year 5 tests for Year 6 children?

You can set any test in your package for any child.
If you have purchased a KS2 or a KS1&2 licence, you will be able to set a Year 5 test for Year 6 children.

Can I delete last year’s cohort and add the new cohort?

Yes, you can delete children from your account and replace them with new children at any time.

How do I delete children from the account?

Firstly, click on the 'My Children' tab and use the drop down filter to select the class of children you need to delete.
Next, click and tick next to each child that needs to be deleted.
Finally, click the 'Delete' button and all the children that have been selected will be deleted.

I’ve accidentally deleted some children. Can I retrieve the data?

No, once children have been deleted, you cannot retrieve the data.

How do I view the gap analysis reports?

Click on the 'My Reports' tab and click on the 'View Report' button next to the test you want to view.
By using the drop-down menus at the top of the table, you can filter the table to show only the tests your class have completed.

Can I change my username?

You can't change the username yourself. If you need to change your username, please contact support@spag.com and our customer support team will be able to help you.

Can I change my password?

To change your password:
• login to your account,
• hover over the school name (top right),
• click on 'My Account',
• complete the new password form.

Can I choose the usernames and passwords for the children?

No, the children’s usernames and passwords are assigned by the SPaG.com software and cannot be changed.

I already have a licence to use SPag.com. Can I upgrade to allow more children to use SPAG.com?

Yes, log in and click the Upgrade button (top right of page). You can add extra child accounts, access to additional tests or both.
Your new licence will be valid for 12 months from the date you upgrade.
If you need any help with upgrading your account, please contact Liz at support@spag.com.

I have made a mistake when ordering an upgrade. What do I do?

Please email our customer support team on support@spag.com; they will be happy to help you sort it out.

Do I need to download an app?

No, you can access SPaG.com using a web browser (Firefox, Chrome, Explorer).

Does SPaG.com work on iPads or tablets?

SPaG.com has not been designed specifically for use on an iPad; we recommend you use a PC or Mac whenever possible.

How do I pay?

We will send you an invoice by email and by post. The invoice must be paid within 30 days. You can pay by cheque or bank transfer.

Do you take credit/debit cards?

No, payment can be made by cheque or bank transfer.

Who do we pay?

Orchard Digital Ltd is the name of the company which owns SPaG.com.
Cheques should be made payable to Orchard Digital Ltd.
The account details required for bank transfer are provided on the invoice.

To where should I send the cheque?

Please send cheques to:
Orchard Digital Ltd, 80 Palmeira Road, Bexleyheath, Kent, DA7 4UX

Where should I send the BACs remittance?

Please email remittances to support@spag.com.

I need help. How can I contact you?

If you would like any help, please email support@spag.com or call us on 020 84323351.

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